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The flight I purchased was canceled sometime after I purchased and had confirmed seat assignments in July.
I was never informed that the flight was to be canceled and changed, not a phone call , not an e-mail, not any communication from United what-so-ever !! I found out on 12 hours before my out bound flight , All the flights that fit our schedule were already booked, and I had to take what ever was left over to be able to bring my family home from Orlando. I don't know why United did not contact me as soon as the change was made. Our ticket's were bought and paid for already. United cut my 1st vacation with my family in 3 and 1/2 years short. And made it very uncomfortable to know weather or not we could get home ( in case United canceled the flight again) on schedule. We had to cancel other reservations to leave early. Very disappointing and upsetting that United can just make changes without notification of them, To a family that planned ahead and bought the tickets United advertised for sale. Then United give us something else that we did not want. I believe that is called the bait and switch. |
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