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Old Jun 10, 2008, 7:49 PM
sgrady sgrady is offline
 
Join Date: Jun 2008
Posts: 2
Default United Airlines Can Cost You Plenty

I take groups into the Philippines on missions trips from Springfield Missouri. We had a group of 5 that was supposed to leave May 30 on a 5:59 pm flight from Springfield Mo to Chicago and then connect to Vancouver to connect with Cathay Pacific to Hong Kong and then to Manila. At 12:30PM I decided to check the flights only to find out they had cancelled our flight and not bothered to let us know. I immediately called them and they said they had a 3PM flight they cud get us on so I rushed the group to the airport only to find out they had delayed that flight to the same time as our original. The flight attendant on that flight was awful spending most of the flight reading a book. Upon arrival in Chicago our 8:24PM flight to Vancouver was delayed 3 hours causing us to miss our Cathay flight to Hong Kong by 20 minutes. The United rep at Vancouver said tough luck not our problem it was a control problem so spend the night in the Vancouver airport. When we rebooked the cathay portion it caused us to miss the connection in Manila having to spend another night in the Hong Kong Airport. This caused us to miss our connecting flight from Manila to Davao with Cebu Pacific who promptly charged me almost $600 to rebook. All because of United. Do you think I will give them another chance to screw up a group trip?
 

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