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Old Nov 17, 2011, 6:36 PM
PJ777 PJ777 is offline
 
Join Date: Nov 2011
Posts: 1
Default Raising Fare will Processing Credit Card

How does Delta Airlines increase the fare while they are processing your credit card to purchase ticket? I had selected my dates and times, selected my seats, agreed to a fare of $415.00, and while they were processing my credit card for payment, a window popped-up and said the fare had increased to $470.00 and to hit continue if I wished to proceed. Needless to say, I did not. So, I called Delta Airlines and spoke with a representative and explained what had just happened. Her response to me was "that's the way the system works". I expressed my concerns and feelings of unfairness. She stated "we are a business and have a right to make a profit" Really? They were in the middle of processing my credit card and they can change the rate? I have been a loyal customer of Delta Airlines for many years, but with this type of ethics, greed and attitude of employees, I will take my business to another airline. I do not understand how this is allowed and almost to the point of illegal. Has anyone else had the same exeperience?

Last edited by PJ777; Nov 17, 2011 at 6:39 PM.
 

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