[Moony]

Hello
This is my story with the so-called 5 stars company...
I traveled once with the airline and liked the service so when my parents needed to travel, I booked their flights with Qatar.
Bad idea...
During the trip, one of the crew members dropped -very- hot coffee on my father's leg, a part from the fact that it was VERY painful, it led to burns...
At the transit, Qatar brought a doctor to check the burns but instead of him giving something to actually treat it and maybe relieve the pain, he applied an anti-bacterial product on it and left...
My father had to continue the rest of the trip with pain and wet pants, until someone from the crew brought him pants stamped qatar airways, the kind you'd wear for jogging...
At the transit stop in Doha, my father was still in pain, he approached another person from the QA crew, explained that he needed something to apply on his lef, she said she would bring something right away, then left and...never came back...
My father is 60 years old, he spent the next couple of weeks after the trip with pain, not able to sleep on that specific leg or even drop water on it, because it was still painful...More than a month after this trip, he still has red marks...
I have called Qatar call center to complain, had it registered and was promised a response within 5 days. It's been almost a month now and nothing...Called again and again, was said it will be escalated...no feedback at all.
I wrote an email to their complaint center, again, 5 working days deadline is their promise, and again, absolutely no answer. Wrote again with no feedback.
So it seems I am being ignored, and I just can't accept the idea that an airline company can do this to a passenger and get away with it.
So what can I do to escalate this and get a fair indemnity for what happened?
What is for sure is that I will never fly with QA again.