[drparthapratimdas@yahoo.c]

we travelled on etihad Ey461 melbourne to london via dubai on 26th june. my wife is gluten intolerant. this was informed and confirmed by etihad before flight by sydney office. but on the day thay provided 'parathas' in flight and passed off as special gluten free meal.
on the flight from dubai to london, flight attendants informed that aus office didnt inform dubai so no special gluten free meal was provided. She ended up going without a proper meal for 22 hours.

this was complained to etihad. it took 3 months for them to acknowledge and reply. they offered apologies and 20,000 points which was never deposited in the account.

now, what do one do about this? I would like to warn fellow travelers about deficiency of this airline and be careful.
well, i am sure to avoid them in future.
other notable feature was heavy handed nature of staff and observed rude behavior with middle eastern people but polite with caucasians? racist.