[Paulberg710]

My wife and I just got back from a trip to Chile (our first international trip in ~7 years of being married). I logged into my Delta account to see my new mileage balance, only to find a big, fat "0" for my entire trip. I've been trying to get to Gold status, and this would've put me really close.

I called up Delta and they said that since I had used the "pay with miles" function for $100 off my plane ticket, I didn't get ANY miles....

While this should be a shame on me... I was told to do this by their customer service department:

When I booked our tickets, I called customer service and told the agent that I wanted to use miles to buy my wife's ticket and that I wanted to pay for my ticket so I could get the MQMs. I must've said this 10 times on the call. He said after my wife's ticket purchase with miles, there were over 10k SkyMiles left in my account that I could use toward my ticket. He told me to go online and book it though so I would save the $35 booking charge. So, I went online, followed his instructions and booked my flight, taking $100 off the fare using 10,000 SkyMiles.

So, upon seeing the big, fat "0" for my trip, I called customer service and was treated very rudely. I spoke to two representatives that kept telling me that "pay with miles" tickets aren't eligible for MQMs and that I should've read the terms and conditions. I politely told them that they were technically correct, but that one of their own told me how to book my ticket and that I simply followed directions. "I'm sorry sir, there's nothing we can do for you" was the only response I got. Then, the manager had the audacity to tell me that if I wanted to get Gold status so badly I could just buy MQMs ...... wait, ISN'T THAT WHY I BOUGHT MY TICKET TO CHILE???!!! I even offered to pay the $100 I saved, but simply received a cold "no". No apology for their idiot customer service agent's advice. No offer to give me regular SkyMiles. Nothing. No exceptions. Screw you, customer.

I guess my current Silver status, and being a Gold and Platinum Delta Amex card member means nothing.

They give out MQMs for staying 2 nights at Hilton hotels, and they can't do it here???? Why won't they admit their mistake and credit my account???!!!


p.s. Our bags were smashed on arriving back to Minneapolis and we had a broken bottle of wine that stained a bunch of our clothes (even though we'd quadruple wrapped it in bubble rap and wrapped it in clothes...). Frames were completely bent, corner supports were disintegrated. BUT, I actually met a nice woman at the baggage problem counter. She apologized profusely for their poor handling of the bags. She gave us 2 BRAND NEW suitcases and two $50 flight certificates. Where was this lady when I called about my 12k MQMs??!!! That's how you treat a loyal customer!!!