[asbaker]

We have been flying Spirit 5 times a year between ACY and Fort Myers, FL for at least 6 or 7 years. In addition to the new fees for everything (including luggage and now for seats), customer service has gone down the tubes.

It is almost impossible to get a person to help us.

There are 2 ways to make contact and I do not know which is worse.
1) Call their phone number (1-800-772-7117) and get a busy signal or wait in a queue for an hour or more or have it hang up on you.
2) Use their online help for ask a question and then choose to write your own question. In this case you get an immediate confirmation and incident code emailed to you. BUT their response, if ever made, takes weeks.

Am I the only one having trouble with contacting Spirit for help?

I am ready to switch airlines for our frequent flights to Florida. But would that be going from the frying pan into the fire with worse customer service?