[Ganesh]

Hi,

My name is Ganesh Ramamoorthy and I'm a FB Silver member (KL2028811841). I was coming to Mumbai from Paris on the 9th of December 2011 by AF 218 that I boarded from Paris.

I was not provided my vegetarian meal that I requested for. Instead, the response that I got from the airline crew was that the vegetarian food was over and all they can provide me french food or eat just bread.

When I asked why vegetarian food was not being provided despite placing the request for special meals, I was told they did not have any such request for a special meal.

Being a silver member, all travel preferences are already in their system including my food preference. Then why should I as a frequent flyer have to place a request for special meal every time I fly. Can they not just check their system and know what meal to provide me.

The callous attitude of the airline crew is even stark when one of crew member came forward and offered me to have just bread on a 10-hour long flight, while a couple of other tried pacifying me offering gift vouchers and other things as compensation.

If the airline cannot take care of their customer's food properly why have this whole thing about a frequent flyer. Is it only to hang a baggage tag with a silver member imprint?

I'm completely disappointed with the service met out to me and I have decided I will not fly an Air France flight ever in my life.

thanks,
Ganesh Ramamoorthy