[AA Sucks]

AA Customer Service personnel go out of their way NOT to assist. They are extremely rude (Jill Smith from Raliegh). I'm a frequest flyer and utilize AA several times a month. After dealing with ignorant and inadequate staff members (Jill Smith) who obviously lack gray matter, I will now be requesting that AA be taken off my list of preferred carriers.

I'm not surprised they had to file for Chapter 11. If they run their othr departments the same way they run their customer service department, they deserve to go broke. The way they RAPE customers they should have plenty of funds. Well, not everyone is STUPID, AA. You just met your match. Actually, I'm above you. Unfortunately, you do not have anyone on your staff that can match my intellect. I know this as I spoke with severl of them today. Ever thought about hiring people who actually graduated from high school?

I will utilize AA until I burn through my frequent flyer miles. Then no longer will I fly on their puddle jumpers!