[Mbailey]

Hello All,
I am have Gold Status with Star Alliance and am a 48 year old business traveller.
Last week on a return flight from Mexico City, I was re-routed due to mechanical failure on Continental's flight. When I arrived at LAX I had to wait 45 minutes at the "customer service" counter and was issued a "hotel" voucher.
When I arrived at the "LA Traveller" the large sign out front read "Backpackers' Paradise Hostel".
I was in a suit, it was after midnight and the desk clerk - with a lobby full of backpacking teenagers - asked me if I needed a private room or if the dorm would be okay.

I have been flying for business for over 20 years, I know mechanical issues happen, I've been stuck before, however I have never heard of such unbelievably terrible customer service or actions by any airline in the world.

My email to Mr. Moran, the president of Continental has gone without reply for a week and I would now like to share my story with the world.

Anyone interested in relaying this through the media?

Please let me know,
Michael Bailey