[Lalaldyrouge]

I purchased a flight for my son on November 26th, 2011 with AA gift cards and was sent a Itinerary that said "Purchased". On December 12th, 2011 he was directly sent an email with his Itinerary and a note that said "thank you for choosing American Airlines". When he arrived at the airport he was told his flight was not valid. AA claimed they sent an email letting us know we had seven days to contact them that the pin number we used was incorrect. I called AA Reservations from the airport and was told I could provide pin number or pay for the flight. I reside in New Orleans, La and had driven him 6 hours to catch this flight. I explained to him I did not have access to the pin number or the funds to purchase another ticket. I did not argue with the AA representative because I did not have access to my email account. Once I returned to my daughter's and gain access, it was confirmed that AA had NEVER sent an email letting us know there was an issue. I contacted reservations and was connected with what had to be the worse customer service individual I had ever encountered in my 50 plus years. He told me I should have followed up on my ticket prior to today. I never had a reason to follow up, we had two emails confirming his flight.

How on earth AA can operate under these standards are beyond me. I am now waiting for manager form AA to contact me via phone. I would like to know how many times they use this tactic with customers who use AA gift cards???

My son's grandfather is dying and this was their last Christmas together. Thanks American Airlines, I will NEVER forgive you for this!!!!