[hugo]

on 10th august 2011 I checked into geneva jet2 desk with my allowed (and paid for) hold bag of 22kg as per my boarding card and jet2's contract.
The jet2 check in staff informed me that the 22kg allowance was wrong and that the allowance was 20kg and that I would have to pay an extra 32 euros to be able to load my hold bag, OR I must take 2 kg out of my hold bag (already pre booked and paid for remember).
SINCE i had no intention of paying 32 euros for something already paid for, I was obliged to undo my hold bag, remove 2kg of goods to the value of 40euros and leave it at geneva check in. ( the bag then checked in at just over 19kg!)
I wrote to jet2 requesting re imbursement of my 40 euros on the 28th aug 2011. this letter was then ignored until I wrote again in oct to ask why I had no response and they claimed to have lost my letter, since then i have been in correspondence ( with a delay of 1 month between each of their replies!) and even though they are in breach of contract they refuse to rectify the matter even though they admit the geneva jet2 staff got it wrong because the had not been informed of the correct 22kg allowance by jet2 head office.
My financial loss was entirely due to jet2 incompetence and their failure to honor their contract
I received a letter from them yesterday (23 dec 2011) saying "HARD LUCK" we are not going to re imburse you "and we hope this will not deter you from using jet2.com in the future" Fat chance, it's easy jet for me in the future to geneva