[Lucinda Ingraham]

I purchased a round trip ticket from Delta Airlines to fly from Charlottesville, VA to Sacramento, CA in Oct. 2011. I also paid for that ticket in Oct. 2011. The ticket was for Jan. 6th to Jan. 20th and it was for the birth of my 1st grandchild. He arrived early, on Dec. 13th, when I tried to change that ticket to fly earlier, I was told that cost would be another $550.00 on top of the $450.00 I had paid to change it. I decided not to change it because of the extra cost and wait until Jan. to go. My son-in-law got me a buddy pass to fly out to CA on Dec. 19th. When I called Delta from CA to confirm my ticket back to VA on the Jan. 20th, I was told that if I wasn't on my flight out of VA on 1/6/12 the whole ticket would be canceled, even though a seat was reserved for me and paid for. I was told that I would need to purchase another one way seat which was going to be $820.00 even though I had already purchased my ticket previously. I was transferred to 3 people going through the same thing each time. The 3rd person was April Howard, a manager with Delta Airlines from Tampa, FL. She was very rude to me and also to my son-in-law who took over the call when he saw I wasn't getting anywhere with her. She spoke very degrading and even started yelling at him at one point. She eventually transferred him to another manager when he asked to speak with someone else. The airline would not budge on my whole round ticket being canceled if I did not show up at the airport on the 6th of Jan. They would not budge on charging me $820.00 for one way return ticket to VA, because we were told "that is what a one way ticket cost". My son in law pulled up Travelocity the next day and found one way tickets from Sacramento, CA to Charlottesville, VA for $205.00. Therefore, I am going to have to pay to fly back home when I already paid with my round trip ticket back in October.