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With a hundred lack bags offloading on each flight, JetBlue decides it will NOT put the traveller's name prominently, but hidden under the handle of each bag. Only way to see it? Not only take each black bag off the carousel, but also remove the tag to actually see the name.


Really thoughtless. As usual. I dont often complain, but a small thing like this is what drives customers away. As it has driven me and my family away.

I circumnavigate the globe four or five teams a year; but every year choose JetBlue for my family vacation to Florida. Don't want my business? Fine.

Oh. And your baggage service representative at the Ft Myers airport at 8pm on December 24 just shrugged his shoulders and said, "What can you do? That is the system.". Yup. It is attitudes like that end up with the person flipping burgers or parking empty rental cars on Christmas Eve.

Thanks JetBlue! Good bye.