| FAQ | Tips | About Us |
![]() |
|
| Other Airline Complaints If we receive 10 complaints about an airline, we will create a specific section for it above. |
|
|
Thread Tools | Display Modes |
|
#1
|
|||
|
|||
|
Booking reservation # 5ZTQMZ Ticket # 045-2148472474
We had purchased a round trip ticket to visit Chile for 3 months. (we do each year) On return trip, There was no problem UNTIL the change of planes in Lima. The 2nd check-in LAN employee decided they did not like my paperwork. They denied access to continue the trip home. They said I could not get on a plane, & my only option was to leave airport with luggage in country never visited at 24:00 on Friday night on a major holiday weekend, & find US Embassy which was described as being far away. All while carrying my luggage? That was not a realistic option. I requested they allow me to call my husband in the US or my sister in Chile. They refused to do that. They claimed they had no telephones. After I complained a lot that I will NOT leave the airport in a foreign country. The option to be sent back to Chile was given. I then had to wait at the airport until 8:00 am to return to Chile. My husband not notified in any way by Lan Airlines of any of these issues. He repeatably called LAN phone # & they said I arrived in Los Angeles 3 hours prior to him calling say no wife at airport at 10:00am. Even late that night, Lan employees at their customer support department were unaware Lidia Gonzalez had not arrived in Los Angeles I would also like to state my luggage was searched through. All gels, lotions, soaps & makeup containers were opened with the lids left off, making contents leak out onto my cloths. One of the wheels of my suitcase was also broken. I view this entire incident as an attack upon me. I view it as discrimination due to my latin american origin. Currently I am stuck in Chile South America with no way back due to this company's actions. I need the Airline to reissue passage so I can return home. And Lan Airline still has not responded and it is over a week since the incident happened. |
|
|
Similar Threads
|
||||
| Complaint | Complaint Author | Forum | Replies | Last Post |
| Lost return reservation | dexis | General Discussion | 3 | Jan 8, 2012 12:43 AM |
| Customer Service US AIR blocked me on facebook?!!? | jcshin | Customer Service | 2 | Nov 13, 2011 3:11 AM |
| Reservations Extortion when changing return dates | jdallegrucci | Air Canada Complaints | 2 | Sep 6, 2011 11:04 PM |
| Reservations United Airlines Won't Let Me On My Return Flight! | shereenia | United Airlines Complaints | 0 | Aug 16, 2011 1:12 PM |