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Old Jan 2, 2012, 4:55 AM
lan_airlines_victim lan_airlines_victim is offline
 
Join Date: Jan 2012
Posts: 1
Default BLOCKED from returning to USA on 2nd leg of return

Booking reservation # 5ZTQMZ Ticket # 045-2148472474
We had purchased a round trip ticket to visit Chile for 3 months. (we do each year)
On return trip, There was no problem UNTIL the change of planes in Lima.
The 2nd check-in LAN employee decided they did not like my paperwork. They denied access to continue the trip home. They said I could not get on a plane, & my only option was to leave airport with luggage in country never visited at 24:00 on Friday night on a major holiday weekend, & find US Embassy which was described as being far away. All while carrying my luggage? That was not a realistic option.
I requested they allow me to call my husband in the US or my sister in Chile. They refused to do that. They claimed they had no telephones.
After I complained a lot that I will NOT leave the airport in a foreign country. The option to be sent back to Chile was given. I then had to wait at the airport until 8:00 am to return to Chile.
My husband not notified in any way by Lan Airlines of any of these issues. He repeatably called LAN phone # & they said I arrived in Los Angeles 3 hours prior to him calling say no wife at airport at 10:00am. Even late that night, Lan employees at their customer support department were unaware Lidia Gonzalez had not arrived in Los Angeles
I would also like to state my luggage was searched through. All gels, lotions, soaps & makeup containers were opened with the lids left off, making contents leak out onto my cloths. One of the wheels of my suitcase was also broken. I view this entire incident as an attack upon me.
I view it as discrimination due to my latin american origin.

Currently I am stuck in Chile South America with no way back due to this company's actions.

I need the Airline to reissue passage so I can return home. And Lan Airline still has not responded and it is over a week since the incident happened.
 

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