[robertbcopeland]

It was my first time booking with United in several years. In the past, my experience was fine.
However, this one was pathetic.
I flew from Hong Kong to Washington D.C. via Chicago.
On the trip there, my luggage was lost and I received it about 25 hours later.
For the return trip, I checked in at Dulles and the attendant was disrespectful and trite, not budging one inch about my overweight luggage and trying to demand more money than was required. I had to correct her.
After landing in Chicago and preparing to relax during my 3-hour layover, the airline announced that my 1:15 P.M. flight was being delayed until the next morning at 8:00.
United put us in a hotel with rude staff and a measly $15 USD meal voucher to cover 3 meals!!??. I even had to take a taxi from this supposed 5-star hotel to the airport because they didn't have enough staff to man the shuttle.
Once at the airport at 6:00 the next morning, the flight was then delayed again until 1:15 P.M, then 3:00 P.M., eventually taking off at 4:15 P.M..
This delay cost me a business appointment which would have yielded a contract for $12,000 for my business. Of course, I have no documentation to support this situation, but, believe me, my client could not be reached to reschedule!
I complained aggressively to United, who offered mileage credit as a "show of goodwill."
I am still fuming that I lost this client and my money plus my nerves from this long delay!
I want to file a suit against United, but do not know where to start, as it is next to impossible to win such a thing.
At the very least, I want to publicly make them pay.
What can be done!