[germansweety81]

We wanted to check in at Frankfurt Airport so we went to the continetal check in whitch was accupied by Lufthansa Personal and already got greeted rudly. We gave the lady our paperwork for the tickets and my husband showed his Military ID so we would not have problems with the Luggage since we were aloud 3 per person so we had 7 luggage to check in since we were 3 ppl flying. So the lady told us that we cant check all of that in that we are just aloud one a person since he didnt have a travel document. On the Continental website it states clearly that Military personal and there dependents are aloud to take 3 luggaes each up to 70lbs no word about a paper we need. I even called after i booked the tickets on what he needs and all they told me was his ID. So this lady was arguing with us and wanted to charge us 200 euro per luggage extra. She demanded this paper and didnt wanted to hear anything else about it. So she just let us take 4 out of courtesy and finished us up gave us the paperwork and went on to the next person. SO we were stuck with 3 unchecked boxes that werent checked in. Gladly my parents droped us off at the airport and so they got stuck on taking them boxes back home. Now we have to send them via mail whitch will coast a fortune. SO i got on the phone yesterday with continental here in the US and they were very surprised to hear about that and that the lady in frankfurt is missinformed. It was a continenatl flight so the rules and regulations should be the same in any country. Even on the german continental website it stated the same with the luggage no paperwork needen. Yet even though continental is very sorry about that no one is willing to help or reimburse us for the extra money we have to spend to get our belongings back. Its a shame.