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Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here.

Baggage Problems Etihad airways terrible baggage service

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Jan 9, 2012, 6:55 PM

gopalansai gopalansai is offline

Join Date: Jan 2012

Posts: 1

Etihad airways terrible baggage service

I landed in the US from Abu Dhabi last thursday and was told that both my suitcases were not even boarded on the flight. No reasons were provided!!

The baggage service representative then said that the bags would arrive the following day and would be fedexed to me from Chicago to Detroit and that he would send it on an urgent basis.

Come today, I receive only one of my bags and try to call their contact center, all you receive are routings and reroutings till you are fed up!!

In addition, lodging a complaint on Etihad airways website is literally of no use because they never respond to any complaints!

One thing is for sure: this was the first and the LAST time I will fly etihad.

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Baggage Problems Etihad airways terrible baggage service

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