[alfiesmam]

I booked a return LHR-SYD 10 Dec 2010 for departure July 2011 for 2A 2CH.
At the time of booking there were no fare rules provided (No fare rules provided for this fare. Please select a catagory. Of which there is no catagory to select

Tried to change the return date on 27th Dec 2011 to be told the following:

1. the ticket had expired as it was over 12mths since I booked it. (T&C's state: 3.2.1.2 Subject to the first travel occurring within one year from the date of issue, one year from the date of first travel under the Ticket).

2. the ticket has been cancelled due to no show on 7th Nov (T&C's state: 5.5.1 Onward or return reservations may be subject to the requirement on you to reconfirm the reservations We or our Authorised Agent will advise you within specified time limits. When we require reconfirmation, and how and where it should be done. I was never contacted by Etihad and told what action to take. I was never given the fare rules & booked the ticket going on the T&C's.

3. it was possible to upgrade the the ticket to a 12mth validity with additional fees and fare differences to be paid. This would be approx 1000GBP for 1A ticket!!!


After speaking with Tyagi a booking supervisor, he tried to have the ticket fees waived and the booking extentions approved, but with no success.

I spoke to 7 people over 4 days and 7 hours on the phone. I have since emailed feedback@etihad.ae and am awaiting their response.

Is there any further action to be taken?