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The complaint-reservation: # 160-118-640-11
I purchased a flight-(round trip)-from LAX--to Minneapolis with PRICELINE--through- FRONTIER AIRLINES-the trip there was ok. On the way back-(Dec 29th 2011)-my flight was with SUN COUNTRY AIRLINES--5pm--depart to Las vegas-6:15pm arrival and then a connecting flight at 7:15pm- with AMERICAN AIRLINES to lax. Well I was informed in Minneapolis when I check in for my flight with SUN COUNTRY AIRLINES that I would have to pick up my luggage and recheck in to get to my AMERICAN AIRLINES flight to lax at 7:15, I asked whether this would be a problem and I was “assured” that it wouldn't be-A big mistake on my part: “TRUSTING THE AIRLINES”!” I arrived in Las Vegas at 6:15pm--waited for my luggage 20 min--then had to walk to the AMERICAN AIRLINE check in wait in line another 15 min-(Keep in mind I have never ever been to Las Vegas airport and was unfamiliar where exactly to go)--and then was told I couldn't get on the plane--I was too late--they said that the times were too close and "I shouldn't have been sold that ticket in the first place". I was and am SOOO ****** that PRICELINE and or FRONTIER didn't know that SUN COUNTRY and AMERICAN AIRLINES don't do a continuation of baggage for the next flight and that it would be a problem!! I did get on another flight but after 2 more hours-and I paid an additional $204.00 to go back to LA one way. Now I want to know if I can get at least half of what I paid for the flight refunded--and or the 204.00 I paid additional to get back home. That seems reasonable considering it was the holiday's and the airlines screwed up! What I'm confused about is how these major airlines and or agencies can sell you a ticket that they know would be impossible to make a connecting flight with and not take responsibility for it? I called FRONTIER and PRICELINE and a company called LOWEST FARE-nobody wants to take responsibility for the egregious error! With all the charges the airlines have, and now paying for baggage plus the higher and higher increases in fares, the airlines have us by the throat and there seems to be no accountability. One company says it's the fault of another company and then they send you back to the same company or a different company but no one wants to admit fault and rectify the matter-then what is your recourse? “You have to eat the ----! I am out over $300.00-(if you count the money I spent to get back and half of the ticket--$493.80 for the original round trip ticket) because I trusted the SOB's of the airlines! I am sending this letter to the DOT, and to any other agencies that could help me get my money back, plus my friends and associates and colleagues and all the social networks I am on, so that any and all that I know, hear about my horrible experience with the said airlines and see if they can avoid them in the future. Sincerely, Robert Barron swungtime@aol.com Ps-Flight # 1423 AMERICAN AIRLINES Last edited by swungtime; Jan 17, 2012 at 9:14 PM. Reason: e-mail addition |
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