[Thomas D]

Jan 19, 2012. We flew from Lihue HI to Oakland CA on flight 886.

The equipment came in from Seattle and because of snow and ice there quite understandably the plane was late arriving in Lihue and consequently quite late leaving. Crappy SEATAC weather, everybody was cool and no hard feelings. But then of course it was very late arriving in Oakland and Alaska unceremoniously dumped 130 passengers into a virtually closed airport at 2:15AM, in the rain and cold, some passengers still wearing sandals and aloha shirts. There was no one there to help, ticket counters dark, no cabs to be seen, the rental car agencies closed. I know Lihue and Oakland staff were talking on the phone about exactly this issue before the flight left LIH. In Lihue gate staff assured us we would be covered, yet no Alaska rep was around to assist when we arrived. We were left on our own. Really shabby. A local cop in Oakland finally helped get cabs dispatched to the airport.

I wrote to Alaska about this 48 hours ago and haven't heard back from them. Again, really shabby.