Notices

Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here.

Baggage Problems Lost Luggage

Tools...

Thread Tools

Display Modes

Jan 25, 2012, 9:41 PM

Upset traveler Upset traveler is offline

Join Date: Jan 2012

Posts: 1

Lost Luggage

1/20/12
Flew from Spokane Wa. to Valdez Ak, Flights 2393 and flight 89, somewhere between the two one of my bags got lost!!!! The one word I never want to hear again is the word "unfortunatly"!!!! And "Due to weather"!!!! Well "unfortunatly, due to weather had nothing to do with the mishandling of my luggage!!!!! I am thankful I did get it back 6 days later... I know now why people fly with 5 carry on's. This has changed the way I will travel from here on out!!!! We are excpected to run thru airports to catch are next flight when they have made us late in the first place!! With no sorrys just run.. Fines for when we can't fly or miss are flights, pay for are bags, pay for when they are over weight.. pay for ticket changes, pay, pay, pay... when they misplace are luggage we get "unfortunatly", Due to "weather, and sorry about your bad luck!!!! We have 5 days!!!!

Reply With Quote

« Previous Thread | Next Thread »

More options...

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)

Posting Rules
You may not post new threads You may not post replies You may not post attachments You may not edit your posts BB code is On Smilies are On [IMG] code is On HTML code is Off Forum Rules

Forum Jump

Similar Threads
Complaint	Complaint Author	Forum	Replies	Last Post
Baggage Problems lost luggage	tamsie irvan	Southwest Airlines Complaints	4	Jan 20, 2016 8:05 PM
Baggage Problems Lost Luggage	shapirom	United Airlines Complaints	2	Dec 12, 2011 7:00 PM
Baggage Problems Lost Luggage From LAX	shapirom	United Airlines Complaints	1	Aug 11, 2011 7:33 PM
Customer Service Lost Luggage	cwendel	United Airlines Complaints	2	Mar 31, 2010 5:16 PM
Customer Service Lost luggage	pfox	American Airlines Complaints	0	May 17, 2007 1:11 PM

All times are GMT. The time now is 11:24 PM.

Baggage Problems Lost Luggage

About Us

AirlineComplaints.org

Advertising