[Goaliemom]

Booked a Non-stop flight for May 12,2012 back in Sept.2011 as my son's Birthday gift paid for it & chose seats one window and seat next to it in center flying into St.Maarten watching landing a big deal for my son so thats why I booked so far in advance. American has switched flights on us twice we now have connection flights and lay overs but NO window seat. We are not even seated together and the sad thing is that there are seats, window seats mind you that are available but are blocked off by American hoping that as departure date gets closer people will buy them. I booked this flight based on the fact it was Non-stop (didn't want to do connecting flights hassle) and that my son had a window seat.Only to find that the window seat I chose for my son will now be given to last minute bookings. NOT A FAIR PRACTICE AT ALL !!! and as consumers we are all expected to just sit back and take it !! what happened to the customer satisfaction policy !! my money means nothing because they already have my money. Shame on you American for making my son's Birthday a bust !