[tppalm]

This is a copy of my complaint submission to United Customer Relations, I have removed names and other personal info. After 2 replies United offered me a $50 Voucher for my Wife and I. Upon arguing this is not a fair compensation I was told the issue is closed and there will be no further dialog. The FASRS is an internal reporting sysem used by flight attendants which documented my experience as true and accurate.

WHAT GIVES?!?!?!?

I am writing in reference to Flight Attendant Safety Reporting System report #22847. During Flight #623 layover in Maui, HI passengers were notified to deplane and that it was safe to leave personal carry on items in our over head bins or under our seat with our tray table down. We left our tray tables down for seats 43 J and H indicating we were re-boarding the aircraft. At this time the US Aviation Services Cleaning Crew entered the Plane and cleaned before departure to Kona/Kialua. Upon returning to our seats our Laptop had been stolen from our carry on bag and the bag holding the laptop was moved to a different row and seat. I Immediately approached Flight Attendant Linda Solberg and notified her of the situation, she was also the Flight Attendant that completed the FASRS Incident. The cleaning crew was stopped before leaving the aircraft, after some searching around on the cleaning truck they produced my Laptop out of a garbage bag which was being used to conceal my property during the theft. I spoke with US Aviation Services Supervisor and exchanged email and phone numbers. She assured me I would be included in any communication about the issue, I have not been provided any report. I emailed the US Aviation Service Contacts listed above and have not had a response. The only communication I have received has been from Flight #623 Flight Attendant regarding the FASRS #22847. The most recent communication was a forwarded email on 2/13/12 with an update on the FASRS report indicating how the situation was handled. I have not received any formal apology from US Aviation Services or United Airlines. A link to Report No. 22847 is included below . . .


During the episode United Employees on the Flight stressed that US Aviation Services are not United employees and would not take responsibility for their actions. Although US Aviation Services are contracted for cleaning, United Airlines is responsible for any person boarding the Aircraft and anyone that has access to customer property. The Flight Attendant has been the only person in contact with me regarding this issue and formally reporting the situation.

I expect US Aviation Services and United Airlines to take full responsibility for the incident. I expect United Airlines to contact me to reach an agreement on how to rectify the major inconvenience this has caused.

Please review the FASRS #22847 for a detailed description of what took place during the flight and what has been done already.