[unhappybooker]

Hi,

I am currently at the point where I do not know where to turn. I booked an etihad flight through ebookers (never again) and due to some problems my boyfriend's name did not turn out correct and over half is missing on the e-ticket.

We contacted ebookers and they said we would have to cancel the flight and rebook in order to make the changes. Obviously not happy with this answer we then contacted etihad who said we would be able to make the name change for a fee which we were willing to pay.

When we confirmed with etihad and sent the passport info, the story started to change and we were then told that etihad would need to speak directly with ebookers to make the change... now we have been informed that etihad can no longer help us and that we would have to cancel the flight.

How can this happen? We feel betrayed by both companies and misinformed. We have spent so much time calling both companies and just want this mistake to just be fixed.

The one thing I don't understand is how etihad can raise our expectations and then change their mind. Etihad really needs to think about who they work with, because after looking forward to this trip I am now extremely disappointed and upset.

Would be great if someone could offer some advice...