Notices

Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here.

Reservations Name change on airline ticket

Tools...

Thread Tools

Display Modes

Mar 9, 2012, 1:54 PM

JamesK

Join Date: Mar 2012

Posts: 1

Name change on airline ticket

I have booked 2 tickets to South Africa but the surname on one of the tickets is spelt incorrectly. I have contacted the agent I booked with (LastMinute.com) but they say I must buy a new ticket (as they were advised by Etihad) and I may not be able to even book on the same flight. The other person is unable to travel alone because of a disability, so I would effectively be losing both tickets (costing £1400). This would mean cancelling the trip altogether.

I'm hoping someone can assist in resolving this for me. I'm willing to pay a fee to change the name, but am unable to afford more tickets.

Thanks in advance.

James

Reply With Quote

Tags...

Tags

airline, change name, etihad, tickets

« Previous Thread | Next Thread »

More options...

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)

Posting Rules
You may not post new threads You may not post replies You may not post attachments You may not edit your posts BB code is On Smilies are On [IMG] code is On HTML code is Off Forum Rules

Forum Jump

Similar Threads
Complaint	Complaint Author	Forum	Replies	Last Post
Reservations Etihad - surname change on a non-refundable ticket	Joseph Cyril	Etihad Airways Complaints	49	Apr 22, 2017 12:44 PM
Reservations Surname change on Etihad non- refundable ticket	leanne75	Etihad Airways Complaints	19	Oct 30, 2014 8:49 PM
Customer Service Name Change on ticket	georgerudy	Etihad Airways Complaints	1	Jan 12, 2012 12:35 AM
Reservations Botched Online Ticket Change	seamouse	Delta Air Lines Complaints	1	Jan 8, 2012 12:57 AM
Customer Service Robbed In Brasil And Had To Pay $440 To Change My Ticket To Go Back Home With No $$$	DELTASKYMILESMEMBER	Delta Air Lines Complaints	5	Feb 23, 2010 2:21 AM

All times are GMT. The time now is 1:38 PM.

Reservations Name change on airline ticket

About Us

AirlineComplaints.org

Advertising