[Brian101]

I have flown with Malaysian airilnes recently on a few occasions and have sent my ticket scan to Etihad on several occasions but have not received any response in two months. Additionally I have visited the Jakarta office and they took my details and said they would call me or email me but failed to do so. While I was in the office another customer lamented at the lack response from etihad email service. This gives me the impression that the problem is a wide scale issue. Interestingly Etihad do not fail to deduct points in a timely manner even though I have flown on partner airlines within the allotted period. I have flown on etihad on many occasions and was quite looking forward to becoming a silver member and flying again soon however if this is not resolved I will definately choose another airline the next time I fly
my etihad guest number is: 100088065545