[hurricanelili]

I've been trying to get a proper response from Air Canada concerning a flight to Calgary in February. A young child, two years old, was very frightened before take off and wanted to get off the plane. The parents were doing what they could to ease his fear, but the child was quite upset and frightened. The flight attendant was clearly tired of his antics and decided she would just grab the child and forcefully place him in his seat and angrily fasten his seat belt while yelling "he HAS to be in his seat!!". As you can imagine this traumatized the child and he became hysterical. He was crying so hard he started to vomit and the father had to struggle with a plastic bag because the two flight attendants couldn't bring themselves to offer an air sickness bag.

My emails to Air Canada are met with the canned "I'm so sorry for your experience". I want Air Canada to apologize to the family, it was the most appalling display of customer service I've ever had the displeasure of witnessing. The inconsiderate email replies I keep receiving are only adding to my anger. I want someone higher up to be made aware of what happened on this flight from hell.

Is my only option Robbi the useless customer service representative?