[N_Hunt]

On April 5, 2012 around 5:50 AM at LaGuardia Airport, Airtran refused to board a woman and her son on the plane to Atlanta, GA because the woman arrived to the gate 20 seconds after the specified 10 minutes before take-off. The woman and her adult son were part of a family of 8, the rest of the family had already boarded the plane. The woman was five days post-op from a foot surgery with a disability card and prescribed medication. She also had each family member's passport.

Not only did the employees not allow the travelers to board the plane, but they also continued to ignore them as if they were not human beings. The woman was crying while begging for a solution to this predicament, but the airline failed to acknowledge any of it. There was a supervising employee and she told the customer, "Don't talk to me! Don't talk to me!," while waving her hands in front of her own face and walking away.