[Judithfich]

I arrived at London with ly315 on Friday march 30th at 13:55 20 minutes after scheduled time. My connection was at 16:15. Assistant picked me up and I had plenty of time for the flight but when I got to the desk to get my boarding card the flight was closed although it was known that I was there as I was in the list for wheel chair. I got a later flight to Newark but only the next morni g flight to chicago instead of same evening flight. I spent alL night by myself in the airport with no one to talk too and the hostess at Heathrow threw it all on elal although the flight was only 20 minutes late and this was not the reason they did not put me on the flight. When I was waiting for my boarding card at heathrow I told them a few times that my flight was at 16:15 but no one paid attention.
In addition to all that my luggage arrive only on Saturday April 7th and I was mistreated by ba personnel who did not give me the right information and said that they never got my luggage from elal although elal had confirmation from ba that it went on flight ba295 to chicago on march 31st, than it was supposed to be on aa3730 from Newark to Chicago on April 5th(not clear why it went back to Newark) and eventually went from Newark to Chicago on April 6th in the evening arriving to me on the 7th and all the Information I got was not from ba employees who did not want to talk to me telling me to talk to elal and even hanged the phone on me