[AzraTucker]

I was leaving for a long awaited vacation in France with my family on Thursday March 29, 2012. We check in one bag with United. Our flight from Atlanta for Newark was supposed to leave at 5:00pm but we were told that there was a delay and that we are leaving at 6:30 and will still be able to make it to our connecting flight for Paris (also United) leaving from Newark at 9:20pm. No explanation was given as to why there was a delay. Weather was beautiful . When we boarded our plane, we were told that there will be more wait and we took off for Newark at 7:20pm. When we landed in Newark we ran to our Paris connection wich was difficult since our 9 year old daughter just got a cast taken off of her foot after 4 weeks and was still not able to use her foot properly. We made to the gate at 9:21pm but the plane already left! No one from United bothered to let our Paris connection know that we are coming, that we were delayed and were running late due to flight delay. We were confused and another gate United employee directed us to United Customer Service. We explained to the representative what happened but this man whose name I did not get was the rudest person we ever had to deal with. His supervisor was talking with another customer service representative and he kept butting in their conversation and ignored us. When we asked him to please look at our papers and see what he can do he got upset with us and said that it was a matter of life and death and that we can wait. We got mad and our daughter started crying and the representative got so mad at us that he stormed off! His supervisor took over and was nice enough to help us out and put us on a United flight for London at 10:05pm and then British Airways flight from London to Paris on March 30, 2012 at 2:45pm. Our flight attendants on United connection to London were so casual and unprofesional, food was almost non existent and if anyone asked for anything like a blanket they were answered in a rude manner. British Airways connection from London to Paris was just wonderful, staff and flight attendants were really nice and helpful. We lost 6 hours , but we finally made it to Paris on Saturday March 30, 2012 but our bag did not! We filed a missing baggage report with British Airways. Getting through to United customer service is nearly impossible and hold times are ridiculous! We didn't have clothes and other things like prescription meds. Our bag finally arrived on Tuesday 04.03.12. We will never fly United again!