[Lionel]

As you can see by the enclosed itinerary,I used your airline to fly from Mumbai to Johannesburg on 23 March ,arrival time 07.35 AM airline ref/Triplocator 2YFK8M, flight 9W242.
Unfortunately the aeroplane was delayed by 45 minutes due to no fault of mine,this meant that I would miss my connecting flight to Durban which was to leave JNB at 09.00AM.
I approached the air hostess,Bakavi, showed her my connecting flight ticket,she said she would speak to the Captain.
She returned, and said the Captain had phoned someone, and that I mustn`t worry as the connecting flight would wait for me.
The aeroplane on which I was flying landed at 08.19 AM.
I reclaimed my baggage and got to the Kulula boarding pass counter at 08.45 AM, only to be told that I was too late, I assured the assistant that the Captain had arranged for the flight to wait for me, after phoning she told me the plane was ready to take off, and that I had missed the flight.
She suggested I contact Jet airways to isue me with a new connecting flight as Jet Airways was responsible for me missing my flight.
I approached Mr Najib Karodia,the Johannesburg manager, who apologised, but said I must buy another ticket. And reclaim R730.00 from Jet Airways.

Jet airways reply;the connecting flight was not booked on the same reservation, so they won`t reimburse me,can someone explain why a single or dual reservation would make a difference,or are Jet Airways just showing their lack of decency and code of ethics