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Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here.

In-flight Issues Did you experience any problems during an US Airways flight?

In-flight Issue Careful what you bite!

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Apr 10, 2012, 12:15 AM

possum8

Join Date: Apr 2012

Posts: 2

Careful what you bite!

LAX-PHL in so-called FIRST.
Chose the chicken and rice option for the in-flight meal. Meal up to expectation - dry, tasteless, why did I bother. Surprise came half-way through meal though when I was about to put a spoonful into my mouth and noticed a shard about 2cm long. Low and behold, there was an equally matching-sized chip in the corner of the plate. Would not have been a pleasant experience if I swallowed the shard. Mentioned to stewardess who basically didn't bother - would have been better off speaking with the window shade. Customer Relations equally as dismissive - basically got a "sorry about that 'guv....we'll mention it to the Catering Manager. Hope to see you again on US Airways". Couldn't imagine such reactions from say an Asian, Middle-Eastern airline or even QF.
This is how a US airline treats its FIRST customers?? Geez.

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