[Delayed]

When did United start sucking so badly? Last night, several hundred people and their bags were deplaned so we could be moved to a plane that wasn't broken. That was the THIRD time in 15 DAYS that I was was deplaned and moved to a plane that wasn't broken (4/4, FLT 584, LAX-IAD; 4/10, FLT 728, ORD-IAD; 4/18, FLT 366, SFO-IAD).


Do you know how much value I'm placing on your frequent flyer miles right now? None, particularly since you generally can't fly anywhere for 25K miles and Premier status doesn't mean what it used to (e.g., I can't reserve economy plus at time of booking). I just want to get home on time for once.

To make matters worse, I tried to file this complaint while I waited for a United representative to try to figure out how to open the system so we could board the new plane. Guess what? After filling out the form in its entirety, I got this message. "We're sorry, but United.com was unable to complete your request due to a technical problem. Please try later or call 1-800-396-1751 for assistance." It seems nothing works at United.


Seriously, if you were in my shoes, would you fly your airline? What a joke! I regret that I'd already booked another flight with you.