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Customer Service Refunds for Family Crisis?

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May 1, 2012, 1:28 AM

Richard Majeste Richard Majeste is offline

Join Date: May 2012

Posts: 1

Refunds for Family Crisis?

Does United ever issue refunds for family crises?

I bought three round trip tickets to Vancouver, B.C., Canada for myself and two of my kids for June, 2012. A few days later my teenage daughter (one of the passengers) ran away. She has been gone over three weeks. I don't know where she is or if she is even alive. I completed an online refund request with United and just received a denial. I included a copy of the photograph being used by the National Center for Missing and Exploited Children and a copy of the court order ordering her returned. There is no way we can take this trip with her missing. And I really need the money for other expenses now. The private investigator fees are astronomical.

Is there anything I can do? Does anyone at United have a heart?

Any suggestions would be appreciated.

Richard Majeste
Atlanta, Georgia

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Customer Service Refunds for Family Crisis?

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