[twilsonny]

I have been waiting since March 2012 for 25k miles to deposit into my United FF account after converting 70k Marriott points. No reply to the email form, so I called. Message estimates wait time for an agent is 3 minutes, so I waited. 42 minutes later, I finally get an Agent. He says it would take a week. I said it had already been 7 weeks. I was placed on hold. Agent says it will take 72 hours. I asked why? do they not have the information? I was placed on hold again. Agent says they will try to take care of it within 24 hours. 4 days later, no credit, so I tried calling back. Message estimates wait time for an agent is 3 minutes, so I waited. 46 minutes later and I'm still holding. The flights I originally wanted to book are now no longer available.

Thanks for nothing United