[Joy]

I am amazed. I come from a long line of sale/customer service oriented people - and this airlines has no clue how to do it.

Our flight was cancelled that was supposed to fly out of Newark - so they sent us to Allentown to catch a connecting flight through Cleveland. We had to turn our rental car in at Allentown instead of Newark and incurred $200 more in fees because we returned our car to a different city. When we tried to check in we found out that the agent had booked us for the FOLLOWING day - not that day. So we had to get another rental car (another $100+ dollars) to drive back to Newark and try to catch the 6:15 flight in the morning.

We had an extra $425 dollars in rental car fees due to an error on their part - but when I called customer care they were less than helpful and said that I could try to submit a letter but it probably wouldn't help. They need to change the name of that service from "customer care" to "customers shafted." Everything was documented through my paperwork and on the computer through Continental - but it made no difference.

It's no wonder their airline is struggling and ready to go under. When you treat your paying customers like dung - what can you expect?

We will NEVER fly this airline again!

Joy