[jdkeet]

I live in Phoenix AZ and my wife (due to work) in Chattanooga TN. In the past I could get on a NorthWest plane and fly from Phoenix to Memphis, board a connection flight to Chattanooga with no problems. THAT WAS THE NORM. NorthWest was pretty good tooand always ontime!

Now that Delta "bought" NorthWest it is a shamble. Every time I fly to Chattanooga , I must fly over Atlanta. The lay over there is 2+ hours but that is still acceptable exept for the price that is much more expensive.

My main problem is the flight from Chattanooga via Atlanta to Phoenix. THERE IS ALWAYS A DELAY. BECAUSE OF THE AIR TRAFFIC THROUGH AND ARROUND ATLANTA. Delta KNOWS this is a problem but they do not care---they take out a good service like NorthWest and with empty promises, they say they will fullfil and better what NorthWest did but it is a LIE.

The last 4 -times I had to fly from Chattanooga, the flights were delayed---the last was delayed to the extend that I had to fight with Delta to put me on another "earliest flght" to Phoenix---they could ONLY put me on a US airline flight over Charlotte to Phoenix the next morning. This flight was 12-hours later from the original Delta departure date and time!

Interesting The US airline flight flew out on time, arrived and departured from Charlotte on time and then arrived ontime in Phoenix.

Delta is now trying to pull all there flights to fly over ATL and therefore the chaos. Delta will it ever be possible to get your service inline with your promisses? Stop playing the numbers game to say "overall" we are 95% on time. Focus more on the "flights" that are always late from a specific location due to you bad time planning! If a flight is now and then delayed from a specific airport due to bad weather or technical problems, it is understandable however, if flights from one locations is 90% of the time delayed due to "bad airtraffic control and slots" then you know you need to address it and reinstate the alternative routes that you now tend to skip! As it is now, you are a disgrace and provide a bad service to people flying from Chattanooga, who are forced by you, to fly over Atlanta instead of Memphis!