[imalegend]

Ok my origanal problem with Ethiad was i called the call centre to get home asap as i had a death in the family. circumstances doesnt really matter here.

I called up late to change onto this flight last night. I was told I could change my fair from my flight booked for June 1st for a fee of 150 euro plus an upgrade in fair to "premium economy" of 450 euro. I asked could I just but a new 1 way flight I was told NO. This was after they told me the flight was full and I couldn't get on it. I had no problem paying the upgrade in fair but then when i got to the airport i asked at the desk could i have just bought a 1 way fresh flight & was told yes at a 200 diraham premuim of what i actually paid.

I tried to then change the booking to this and was told no it couldn't be done & wanted to complain there and then as i was fuming and was told send an email.

Should I just not have been charged 150 to change the flight? There was also 2/3 empty seats on the plane so to be told it was sold out in the 1st place was very bad form. Answer to both these were basically: i was lowest fare so had to pay an ugrade. that i dont mind so much as it was a last minute booking but why oh why couldnt i just have bought a new ticket on that flight 1 way?? why did the staff not tell me of this!!!

Then they guy im dealing with Peter in the staff complaints department takes 5-6 days to reply to a mail. Also said he mailed me on May the 2nd in reply to my mail on April 18th which i magically didnt recieve and then "resent" it on just last week after i followed it up. i have asked for his managers details as i dont think he has handled the situation well. Its very frustrating that there is no give from them. I mailed him on sunday afternoon and suprise suprise still no reply from him.

Ideally id like my flight that i had booked on the 2nd of June back or else ill just fly with Emirates. I live in Dubai so its handier for me to fly from here then Abu Dabi.

How can they not understand if the staff on the phone that should be trained to give you a good service had offered me a new flight for 3200 ADH rather than 2950 plus my flight on June the 2nd which i would have taken.

What do people think of their service and speed of response and also should they actually give me the flight i had booked back as a good will gesture considering i stayed loyal with them even though Emirates started flying direct from Dublin to Dubai. Do they not value customers loyalty?