Notices

Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here.

Other Airline Complaints If we receive 10 complaints about an airline, we will create a specific section for it above.

Jet aiways lost our luggage and won't pay for the damage

Tools...

Thread Tools

Display Modes

May 16, 2012, 9:45 AM

VictoriaNJ VictoriaNJ is offline

Join Date: May 2012

Posts: 1

Jet aiways lost our luggage and won't pay for the damage

Her is the email I sent Jet..no reply... and this is after 4 hours spent in their office in Kathmandu

Dear Jet Airways officials

May I remind you that our claim for USD 258 is still outstanding in regard to this incident, when passengers Anne Raynsford and Victoria Neumark Jones were left without luggage from 1 April 2012, when they boarded a Kingfisher Airlines jet at Heathrow (to which they had been re-routed by Jet Airways, due to an earlier Jet airliner failure) until the evening of 6 April, when the travel company Exodus sent them by porter to a camp in the Himalaya in Bhutan.

That is SIX days to be without luggage, necessitating the hire of luggage, porterage and equipment from the travel company, as per the invoice which has already been sent to you by scan. Not to mention the intense personal inconvenience of being without clothes, underclothes and medication for six days.

We took USD 50 as an interim payment but that is by no means sufficient.

Is this the kind of image that you wish to present to the paying public?

Yours etc
Victoria Neumark Jones

Reply With Quote

Tags...

Similar Threads
Complaint	Complaint Author	Forum	Replies	Last Post
Baggage Problems Lost Luggage	Upset traveler	American Airlines Complaints	1	Jan 26, 2012 7:12 AM
Baggage Problems Lost Luggage From LAX	shapirom	United Airlines Complaints	1	Aug 11, 2011 7:33 PM
Customer Service Lost Luggage	cwendel	United Airlines Complaints	2	Mar 31, 2010 5:16 PM
Baggage Problems Lost Luggage	axn786	Delta Air Lines Complaints	1	Oct 30, 2009 6:36 PM
Baggage Problems Lost Luggage	Julia2	Spirit Airlines Complaints	0	Dec 23, 2008 5:19 PM

Jet aiways lost our luggage and won't pay for the damage

About Us

AirlineComplaints.org

Advertising

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)