Notices

Swiss Air Investigation: Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights. Read more

Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here. Show less

Suggestion Mr.

Tools...

Thread Tools

Display Modes

May 18, 2012, 1:45 AM

russgolla

Join Date: May 2012

Posts: 2

Mr.

My daughter is a student in Hartford that had a round trip from Hartford to Milwaukee. Her return leg was from Milwuakee to Chicago (Ord) to Hartford. She got the opportunity to visit her sister in Chicago for the day before her return to Hartford. She and I tried to convince United to allow her to simply board in Chicago rather than going to Milwaukee to fly back to Chicago to catch her connection to Hartford. United said no. How does this make any sense? She can go online and print her boarding passes from Milwaukee to Chicago and from Chicago to Hartford. United said that if she didn't board in Milwaukee, then it would cancel her trip and she would not be allowed to board in Chicago. Why can't she just skip the redundant trip from Chicago to Milwaukee and back to Chicago? United simply does not care about its customers. Can airlines do this?

Reply With Quote

Suggestion Mr.

About Us

AirlineComplaints.org

Advertising

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)