[OWen]

To Whom It May Concern:
My mother and daughter were traveling on 05/29/2012 from San Francisco to Ukraine on three airlines ( on a Swiss Airlines code share): Flight #1 was on United from SF to Chicago, flight # 2 was with Swiss from Chicago to Zurich and Flight #3 was with Ukrainian Airlines to Kiev. My daughter is only 13 years old and this was her first flight without me (her mother). In addition, her grandmother accompanying her does not speak English. these reasons are why we made sure to get seat reservations together for the United flight and Swiss flight way back in January.

Since we had two different confirmation numbers for my mother and daughter (my daughter's flight was booked separate because she will be returning to the US with me in July) and domestic AND international flights, we asked for the assistant to help to get boarding passes. The assistant was busy and told as to do it ourselves. I tried 3 times but still needed some help. I asked again and got the answer that I had to wait... and nobody knew when somebody would be available to help.

Finally, maybe in 20 minutes waiting and trying, some body started to help us. The assistant did something wrong with my daughter's ticket and started over again. But before that, he canceled my daughter's reserved seat and gave her another one, far away from her grandma. I asked him to change it and give as the correct seats that we reserved in January, but he said he could not do anything about the seat assignment and we needed to contact Swiss to change the seat. My husband called Swiss as soon as he got home and they confirmed that the United agent had cancelled the reservation for seat for my daughter. Now we had a lot of trouble to change back my daughter's seat to be together with her grandma. I just want to relate how unprofessional the United agent was. Because he made a mistake he then cancelled my daughter's reserved seat and then refused to fix it. I am very disappointed of the service from United.

Sincerely,
Olena W