[joan777]

I have been a loyal Continental customer for the last 12 years, Gold Elite currently, with 350,000 miles. I booked a business trip from Newark to San Antonio on April 30, 2012, reserving the first flight out at 6AM for the return trip, as I always do. This afternoon I checked my arrival time on the United website and it was listed as a 2PM flight, instead of the 6AM flight that I booked and received an e-mail confirming. When I called United Customer Service they wanted to charge me over $1000 to "change" my flight back to the 6AM flight I had already booked! After speaking to a second individual and waiting on hold, I had spent at least 30 minutes trying to resolve this. Finally their response was that I changed the flight on-line the following day, which was absurd. I never received an e-mail confirmation that I had, indeed, changed my flight and was not even near my computer the day they say I changed it. They did not offer me any alternative except to pay the ridiculous amount of money for the change in fare and a change fee ($1200 extra on a $525 ticket already). I live in NJ and am planning on booking flights out of Philly more and more - United has made flying Continental out of Newark a nightmare.