[ja8669]

As I was boarding my flight I noticed an argument between an United gate employee, Ms. Linate, and my wife.
Ms. Linate told her she was limited to one carry-on and one personal item and she had two carry-on items and one will need to be checked. My wife then pointed out she was holding the back for one of our two young daughters. Not satisfied Ms. Linate then told her that the carry-on item was too larger to fit in the overhead bin and that it will need to be checked. That’s when I got up to my family to see what Ms. Linate was talking about. Funny, our bags fit in the overhead bin just fine on the outbound flight. Did the plane shrink since we left? Ms. Linate made us wait at the gate as other passengers were allowed to board the plane. I kept pointing out that other bags were allowed on the plane that were much larger than ours.
Now we are not talking about one of United's Embraer EMB 120 Brasilia puddle jumpers or a Canadair Regional Jet, this was a full sized aircraft and the agent Ms. Linate was completely and utterly out of line and Ms. Linate should be dealt with accordingly.