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We are expanding this investigation to the public and requesting feedback from Swiss Air customers here.

Customer Service Not Accommodating Injury And Minor Child

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Jun 29, 2012, 2:49 PM

BiblioDel

Join Date: Jun 2012

Posts: 1

Not Accommodating Injury And Minor Child

I am very disappointed in USAirways, which I fly often.

I was scheduled to fly with my 12-year old daughter in three weeks. Three days ago I tore my ACL. I have to have surgery, so I can't take the flight.

I called USAirways expecting that in this extreme case, they would let me transfer the ticket to my wife. I even would have understood a transfer fee.

Instead they said "no." I have to cancel my ticket, pay a $90 cancellation fee, AND buy a new ticket for my wife for $880!

Rather than accommodating an injury and the needs of a minor child, USAirways is forcing me to spend almost $1000.

That's not right.

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Customer Service Not Accommodating Injury And Minor Child

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