[lorna@lornagladstone.com]

In April of this year we booked first class tickets to Las vegas with USAir. We paid for two tickets full fare. No upgrade no frequent flyers miles. The tickets added up to $7,600 for both. Our seats were pre-assigned both coming and going. When we arrived at the gate we were told that my aisle seat had been changed to a window seat ... both coming and going. Both times my seat had been assigned to a grossly overweight man. Nether one of them wanted to change, of course. So four over four hours I sat next to a stranger when my husband and I had paid to sit next to each other. We do not travel together that much and this was to be a special occasion. When I complained to USAir they told me in no uncertan terms that 1) they never pre-assigned all seats (they HAD pre-assigned mine) and 2) that in any case I had no recourse because they can do anything they want. I will go to hell and back before I ever travel with them again. I never take the USAir Shuttle to New York, either Delta and more preferably the train.