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#1
Jul 2, 2012, 10:14 PM
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Stranded because UAL printed wrong boarding passes.
- Our original 6am flight was cancelled without explanation (it was ON TIME as of 11pm the previous night).
- United's original solution was to book us the next day. - Our travel company informed us that a Delta flight was open and departing at 630. We asked United to book us on that flight. They obliged. - When we got to our connecting flight, we discovered that the Untied agent had not printed our boarding passed correctly. We could not get on the plane or go on (although our luggage did). We were stranded in Atlanta. - We were hustled to two seperate United desks. No one really wanted to help; they wanted to push us on to someone else, and be his/her problem. We were eventually booked on new flights. - In all, we were run through 4 airports that day, and still didn't reach our destination. We got there the next day. - When I complained to United, they offered me a "good will" gesture of $150. I am considering legal action. United is not a member of the Better Business Bureau (shocker!), so that's not an option. |
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