[jayesh12]

I had worst experience with United and its flight staff. all we had was worst experience. we fly 6+ times a year domestic and international. Next time we fly we will be flying different airlines for sure.
First if you look at my confirmation # you will see all my flight details.
Here is rundown of our experience with United.
Flight from Aus to EWR, flight got delayed due to weather issue which we understand that its not under control. But flight takes off 4 hrs later and does not land to EWR, instead it lands to Richmond VA airport after 6+ hours. The flight that was scheduled to take off few hours later than us takes off on time and lands just fine. Due to this we miss our connecting international flight by a day. Then ground staff tries to get us accommodate to a hotel which was over booked by the airline and wasted all night at the airport with no food and drinks. Your staff provides us only one $10 meal voucher between me and my wife, how can you feed two people with $10 voucher? Your staff was 100% racist and they gave other single passenger $40 meal voucher and we get only one. Lady was rude with us and would not provide us any help/assistance. We ended up calling the 1800 number to get assistance and get the issue resolved. By this time we spend at least 50+ hours at the airport and flight.
Now when flying back to US they board us on our connecting flight from EWR to AUS at 7 AM EDT, 2 hrs we sit at the terminal and they deboard us from the flight due to mechanical issue. Again EWR staff did not provide any help and assistance to get us booked on next flight to Aus. They provide other passengers on next available flight and when my turn comes around all I hear is “Sorry but we don’t have any open seats to Aus and next flight will be tomorrow morning. Also the staff told me that we have flight to Houston if you want to make that as a final destination and without asking she books me on the flight, do make a note that its 3+ hrs of driving distance between these two airport and they won’t comp with anything. . I asked her what about my luggage and she said that sorry we cannot do anything with that, you will have to go to checkin counter or service desk to get assistance. At this time I got really ****** and went to customer service desk. After 2+ hrs waiting in line and already spent again 39+ hours flying international I was really tired and not feeling well. At the customer service desk they finally get me on a flight to Austin via Houston and now all of sudden the seat opened up? Again this was 100% racism. I asked other passengers who were after me and they got booked on earlier flight and they got meal voucher and all. I just don’t understand why your staff are racist, I was not rude or anything they why treat us differently. I need someone to contact me and explain me ASAP. if I don’t hear from you guys I will think that whole United airlines are worthless racist and will not do **** to their loyal customers.
From Jayesh Parmar