[TucsonEagleEye]

I traveled from London(LHR) to Phoenix last month and my In Flight Entertainment was One of only a few on the plane that was broken the entire flight. It made for a miserable flight. The customer service manager onboard gave me an incident report and told me to contact BA. It's unfortunate that there was no USA address/office to handle these issues. So, I had to write to England using my time and expense. No phone or email link to file a grievance with them. I really get the feeling they are going to ignore my complaint. They have not acknowledged anything to me by phone, email, or postal mail. I may consider other options. But, I think they need to be more prompt in replying.