[Manfred V]

Commercial passenger airline pilots are nothing more than glorified bus drivers. They are supposed to be concerned with passenger comfort first and foremost, but they are mostly bitter because they have flown from Omaha to Dallas, then Dallas to Denver, then Denver to Seattle, then Seattle to Portland. They then layover for the night and do the same route in reverse the next day. Most are ex-military that are used to being told what to wear, where to be, when to be there and what to do. Having a care in the world for a stupid civilian passenger is the last thing on their mind. I would not be the least surprised that Capt. Frank adjusted the cabin temp. to the oppisite of the request just for spite.
He should look for a job transfer to Fed Ex or UPS and only have to deal with cargo.